February 2010 Scorecards
Certified Gas
Marketer (contact info) |
Billing |
Service |
Deceptive Marketing |
Monthly Total |
| Georgia Natural Gas Services |
26 |
6 |
1 |
33 |
| Gas South |
20 |
5 |
2 |
27 |
| Scana Energy Regulated Division |
16 |
6 |
0 |
22 |
| Stream Georgia |
11 |
1 |
1 |
13 |
MXenergy
(formely Shell Energy Services) |
10 |
1 |
1 |
12 |
| Scana Energy Marketing, Inc. |
7 |
1 |
0 |
8 |
| Walton EMC Natural Gas |
4 |
0 |
0 |
4 |
| Coweta-Fayette EMC |
3 |
0 |
0 |
3 |
| Infinite Energy, Inc |
3 |
0 |
0 |
3 |
| Fireside Natural Gas |
2 |
0 |
0 |
2 |
* Since market share has been deemed trade secret, only raw totals are published on the score-
card at this time. Therefore, no conclusions should be drawn regarding a correlation between the number of contacts in a particular category and a marketer's customer service performance. The Commission is currently investigating ways of presenting contact data and other customer service indices that will allow for a fair and accurate comparison of marketers' performance.
