Public Service Commission

KPMG Consulting Final Report March 20, 2001

KPMG Consulting Final Report March 20, 2001

Cover Letter

Letter to the Georgia Public Service Commission from Michael Weeks, KPMG Consulting's Managing Director

 

Master Test Plan

Table of Contents

Includes the Cover Page, Document Control, and Evaluation Overview

 

Test Summaries

Introduction

A. Pre-Ordering

B. Ordering and Provisioning

C. Billing

D. Maintenance and Repair

E. Change Management

F. Performance Reporting

 

Pre-Ordering Domain

Introduction

A. TAG Pre-Ordering Functional Test

B. Pre-Ordering Performance Results Comparison

C. TAG Pre-Ordering Documentation Evaluation

D. TAG Pre-Ordering Normal Volume Test

E. TAG Pre-Ordering Peak Volume Test

F. Pre-Ordering Processing Systems Capacity Management Evaluation

 

Ordering and Provisioning Domain

Introduction

A. EDI Functional Test

B. TAG Functional Test

C. EDI/TAG Normal Volume Performance Test

D. EDI/TAG Peak Volume Performance Test

E. Provisioning Verification Test

F. Order Processing Systems Capacity Management Evaluation

G. Ordering & Provisioning Performance Results Comparison

H. EDI Documentation Evaluation

I. TAG Documentation Evaluation

J. EDI/TAG Production Volume Performance Test

 

Billing Domain

Introduction

A. CRIS/CABS Invoicing Functional Test

B. ODUF/ADUF Usage Functional Test

C. Billing Systems Capacity Management Evaluation

D. Billing Performance Results Comparison

E. CRIS/CABS Invoicing Documentation Evaluation

F. ODUF/ADUF Documentation Evaluation

 

Maintenance and Repair Domain

Introduction

A. TAFI Functional Test

B. ECTA Functional Test

C. ECTA Normal Volume Performance Test

D. ECTA Peak Volume Performance Test

E. TAFI Capacity Management Evaluation

F. ECTA Capacity Management Evaluation

G. Maintenance and Repair Performance Results Comparison

H. TAFI Documentation Evaluation

I. ECTA Documentation Evaluation

J. Maintenance and Repair Process Evaluation

 

Change Management Domain

Introduction

A. Change Management Practices Review

 

Appendix

RSIMMS and ENCORE Production Systems Review

 

Supplemental Test Plan

Table of Contents

 

Includes the Cover Page, Document Control, and Evaluation Overview

 

Test Summaries

Introduction

A. Pre-Ordering, Ordering, and Provisioning

C. Billing

D. Maintenance and Repair

E. Change Management

F. Performance Metrics Review

 

Pre-Ordering, Ordering, and Provisioning Domain

Introduction

A. EDI and TAG Resale Functional Evaluation

B. xDSL Functional Evaluation

C. Provisioning Verification Evaluation - Resale and xDSL

D. Resale and xDSL Documentation Evaluation

E. Work Center Capacity Management Evaluation

F. xDSL Process Parity Evaluation

 

Billing Domain Results and Analysis

Introduction

A. CRIS Resale Invoicing Functional Evaluation

B. Resale Usage Functional Evaluation

 

Maintenance and Repair Domain Results and Analysis

Introduction

A. Maintenance and Repair Process Evaluation of xDSL-Capable Loops

B. TAFI Functional Test of Resale Lines

C. ECTA Functional Test of Resale Lines

 

Change Management Domain Results and Analysis

Introduction

A. OSS '99 Release Evaluation

 

Performance Metrics Reporting Domain Results and Analysis

Introduction

A. Data Collection and Storage Verification and Validation Review

B. Metrics Definition Documentation and Implementation Verification and Validation Review

C. Metrics Change Management Verification and Validation review

D. Metrics Data Integrity Verification and Validation Review

E. Metrics Calculation and Reporting Verification and Validation Review

F. Statistical Evaluation of Transactions Test Metrics

 

Flow-Through Evaluation

Flow-Through Evaluation