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The best way to avoid disconnection is to pay your bill by its due date, or if you're unable to pay the bill in full, contact your local service provider and request payment arrangements. Telephone customers are given at least 29 days from the date of the bill before they are subject to disconnection. The payment is considered late if received after the due date, unless it is a holiday or weekend, then the bill must be paid by the next workday. If you do not receive a bill, please call the company to inquire about the status of your bill. You are still required to pay by the due date.
Yes. In the event of a proposed disconnection of residential basic telephone service, the following procedures apply:
Service shall not be disconnected for nonpayment of a bill to a residential customer who has a serious illness which would be aggravated by the disconnection - provided that the consumer:
A serious illness may postpone the proposed disconnection for one month or the length of the illness, whichever is shorter. You may renew this postponement for one additional time by repeating the aforementioned procedure.
Residential telephone service cannot be disconnected if a consumer notifies the utility between the date of receiving the notification and the date of the proposed disconnection and agrees to pay the unpaid balance for service previously provided. The consumer must agree to pay the unpaid balance in equal installments over the next three (3) consecutive billing cycles. In addition to paying the unpaid balance, the consumer must also agree to pay future bills by the due date. The utility still has the right to immediately, and without further notice, disconnect a consumer’s service if at any time prior to the consumer becoming current on the bill for service previously provided:
Georgia Public Service Commission
244 Washington Street, SW
Atlanta, GA 30334
Fax: (404) 463-6683