Public Service Commission

The Lifeline program helps qualifying low-income consumers access voice and/or broadband services. The FCC™ 2016 Lifeline order allows low-income consumers to apply the $9.25 per month discount to stand-alone broadband service as well as bundled voice and data service packages. In order to qualify for the Lifeline Assistance credit, you must provide proof and certify under penalty of per...

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Have you recently contacted your local telephone company to request that your long distance service be discontinued? If so, there's a possibility that you may still be in your long distance service provider's database, and may, indeed, receive an unexpected and unwanted bill.

The Georgia Public Service Commission wishes to inform subscribers to the "do not call list" of a recent change to the Federal Do No Call Registry's rules enacted by the Federal Communications Commission. The rule change concerns the number of times telemarketers are required to "scrub" their lists against the Federal Registry.

The Georgia Public Service Commission (Commission) wishes to alert consumers who use the Internet, particularly those with a dial-up modem, of a practice that is sweeping across the country called "modem hijacking." Here's how the hijacking occurs.

The Georgia Public Service Commission (Commission) wishes to alert consumers who use the Internet, particularly those with a dial-up modem, of a practice that is sweeping across the country called "modem hijacking." Here's how the hijacking occurs.

The Georgia Public Service Commission urges consumers to "carefully" read the terms and conditions statement associated with unlimited calling plans. A review of a sampling of terms and conditions associated with unlimited calling plans has shown that "unlimited" may not mean "limitless calling," but in some cases includes a predetermined cap on allowable minutes of use.

"This is the last straw," you exclaim as you examine your monthly telephone bill. For two months now you have asked that voicemail and speed dial be cancelled. Yet, once again the charges for these services appear on the bill.

August 18, 2004 - Atlanta - Recently, there has been much discussion concerning Voice over Internet Protocol (VoIP) in the media, including recommendations for consumers to eliminate their landline telephone altogether and use VoIP exclusively. However, consumers are advised that some providers of DSL high speed internet services require the use of a landline telephone in conjunction with VoIP ...

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The Lifeline Assistance Program and Link-Up Georgia offer assistance to qualified residential telephone customers, and are designed to ensure that the basic telephone connection (hook-up) and service remain affordable to all residents of Georgia.

Prepaid calling cards (also known as “debit cards” or “phone cards”) are a hot commodity in the telecommunications industry. You can find them at your local convenient store, grocery store, service station, or many other retail outlets that make these cards available. Using a prepaid calling card fills the communication void created for those consumers who don’t have a home tele...

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There was a time when a phone number was only a couple of digits and maybe a letter or two. Later, we became accustomed to dialing seven digits for a local call -- we only dialed the area code if we were placing a long distance call. Most recently, we've adjusted to dialing 10 digits to make a local call to someone across town. Now that 10-digit dialing is commonplace in many cities across the ...

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If you received an unsolicited telephone facsimile advertisement from AMF Bowling Centers in Georgia, you may be eligible for $500, as part of a pending court settlement. Fulfilling its role as monitor/regulator of the telecommunications industry, the Georgia Public Service Commission brings to the attention of Georgians a telecommunications matter that is pending resolution in Fulton County Su...

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In response to a request made by the Georgia Public Service Commission (the Commission or PSC), AT&T indicated that 31,804 Georgians were billed a $3.95 monthly recurring charge in error.   A combination of system issues caused the billing error that affected approximately one million consumers nationally, many of whom were not current customers of AT&T (the Com...

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Choosing a telephone service provider may appear to be an overwhelming task to many who find themselves seeking to replace their existing service provider or to those who may be searching for a company to provide initial service. In either case, the Georgia Public Service Commission (PSC) offers the following information to help you reach a decision.

Within the last couple of days, the Georgia Public Service Commission (Commission) has received information indicating that Norvergence, Inc., a reseller of Qwest’s long distance services, had made a voluntary Chapter 7 bankruptcy filing in New Jersey.