During the Covid19 emergency Commission hearings typically broadcast from the PSC office will be broadcast via the Georgia Public Service Commission YouTube channel. Presenters will be live on the event and able to speak as needed. All Public Comments should be submitted to the comment portal via the teleconference page at this link. LiveStream (video broadcast) not be available this will be an audio event only.

Comments will be forwarded to Commissioners for review. Please include the Agenda Item along with your comment.

Utility Assistance Programs

Electric, gas and telephone utilities serve millions of customers in Georgia, but there are many customers who can't afford gas, electricity or basic phone service without the help of payment assistance programs. Many electric, gas, and telephone utility companies offer payment plans to their customers who qualify. They may allow deferred payment for those who cannot pay their whole bill or delay disconnection for customers trying to pay their bills. Many civic groups, charitable organizations, and churches in local communities provide payment assistance to low income customers. For more information, contact your gas, electric, or telephone service provider.

More Information

Alternative eFile

As Georgia, as well as the United States, experiences the spread of COVID-19, it is important to keep not only our workforce healthy in order to maintain Commission operations, but also the other citizens of the state. One of the most effective ways to prevent the spread of this virus is social distancing.

To achieve this goal, I would like to encourage all individuals making filings at the Commission to utilize the Alternative Electronic Filing Procedures outlined below. The office is still open at this time and UPS and FEDEX are still making deliveries to the Commission as well as the United States Postal Service. The Alternative Electronic Filing Procedures are being put in place to allow for limited person to person contact and achieve the goal of social distancing.

Reece McAlister
Executive Secretary
Georgia Public Service Commission

eFile Instructions Alternative eFile

The mission of the Georgia Public Service Commission is to exercise its authority and influence to ensure that consumers receive safe, reliable and reasonably priced telecommunications, electric and natural gas services from financially viable and technically competent companies.

Meet The Commission

Chuck Eaton
PSC Chairman
Tim Echols
Vice-chairman
Lauren “Bubba” McDonald
Tricia Pridemore
Jason Shaw
For more news visit our newsroom

Recent News

6/15/2021
FEE SUNSETS: LANDLINE PHONE USE TO SEE A 2.25-PERCENT SAVINGS ON MONTHLY BILLS

June 15, 2021 – (ATLANTA) – The Georgia Public Service Commission voted unanimously today to reduce a landline phone fee as a 10-year statutory program sunsets.

In 2011, the PSC began implementing a new state law that required telecommunications carriers to reduce the rates they charge each other to complete long distance calls.  The practical effect of the law was to bring the costs for in-state long distance calls in line with the costs for out-of-state long distance calls. Prior to implementation by the PSC, it would often cost significantly more to place an in-state long distance call than to call across the country using a landline.

Having now fully implemented this program over a period of 10 years, the PSC voted unanimously on Tuesday to reduce the “Universal Access Fund” fee by 37.5% percent to account for the sunsetting program.  The fee will drop from 6.00% to 3.75% on monthly bills beginning July 1, 2021.

“The bottom line is: business and individual customers in Georgia will see a savings on their phone bills,” said PSC Commissioner Tricia Pridemore, the chair of the PSC Telecommunications Committee. “This is welcome news for anyone with a landline phone.”

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YouTube

Watch new hearings live and previous ones from our YouTube channel.

GA PSC YouTube

Public Comments

If you would like to provide relevant feedback on any issue before the Commission, please visit our Public Comments page.

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